Ventes & Marketing (avec CRM)
Agent de Santé & Résumé de Comptes
Simple Explanation
Combine les signaux du support, produit et ventes pour vous dire quels comptes vont bien ou mal.
Technical Explanation
Feature store léger ; scoring configurable ; ingestion multi-sources ; tableaux de bord exécutifs.
What You Get
- Multi-source data aggregation (support, product, sales)
- Configurable health scoring algorithm
- Automated alerts for at-risk accounts
- Executive dashboards and reports
- Trend analysis and predictions
- Integration with CRM and support tools
Use Cases
- Customer success management
- Churn prevention
- Upsell opportunity identification
- Account prioritization
Technology Stack
Data: Lightweight feature store (Feast, custom)
Scoring: Configurable rules + ML models
Ingestion: APIs, webhooks, database connectors
Dashboards: Metabase, Looker, or custom React
Alerts: Slack, email, webhook notifications
Implementation Roadmap
Phase 1: Data Mapping (1 week)
- Identify health signals
- Define scoring criteria
- Map data sources
Phase 2: Build (3-4 weeks)
- Set up data pipelines
- Implement scoring logic
- Create dashboards
Phase 3: Rollout (1-2 weeks)
- Train customer success team
- Configure alerts
- Monitor and refine
30% Churn Reduction
2x Upsell Rate
Real-time Updates
Pricing
Setup: €10,000 - €25,000
Monthly Service: €2,000 - €5,000
Per Account: €5 - €20/month
Ready to Get Started?
Let's discuss how this solution can work for your business.